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Help centre

Support

Answers to the questions members ask most — getting started, installing the app, what each membership unlocks, and how billing works. Can't find it here? The desk is one message away.

Getting started 01

What is Titan Protect?

Titan Protect is a market intelligence platform that delivers institutional-grade research to individual investors. We combine quantitative scoring, ethical screening, daily session briefs, and a real-time intelligence dashboard to help you make better-informed decisions across global equities, indices, forex, commodities, and crypto.

How do I create an account?

Visit our Membership page and select the tier that suits you. The Explorer tier is free and gives you immediate access to delayed content and the public screener. Paid tiers unlock real-time briefs, the full ticker universe, and Titan Shield.

What membership tier is right for me?
TierPriceBest for
ExplorerFreeBrowsing the screener and reading delayed content
Core$59 / yearDaily session briefs and the full ticker universe
Edge$109 / yearEverything in Core plus advanced scoring layers and the daily sequence
Elite$179 / yearFull platform access including Titan Shield, ticker reads, and priority support

All paid memberships are billed annually in USD. You can start with Explorer and upgrade at any time.

How do I upgrade my membership?

Log in to your account and visit the Membership page. Select the tier you want to move to and complete checkout. Your new access level activates immediately. If you are upgrading mid-cycle, you will only be charged the pro-rated difference.

Mobile app 02

How do I install the app on iPhone?
  1. Open titanprotect.trade in Safari (this must be Safari, not Chrome).
  2. Tap the Share button at the bottom of the screen.
  3. Scroll down and tap Add to Home Screen.
  4. Tap Add in the top-right corner.

The app icon will appear on your home screen and open in full-screen mode, just like a native app.

How do I install the app on Android?
  1. Open titanprotect.trade in Chrome.
  2. Tap the three-dot menu in the top-right corner.
  3. Tap Add to Home screen (or Install app if prompted).
  4. Confirm by tapping Install.

On some devices, Chrome will show an install banner automatically at the bottom of the screen.

The app icon looks wrong or shows old branding

Your device may have cached the previous icon. To fix this:

  • iPhone: Remove the app from your home screen, clear Safari cache (Settings > Safari > Clear History and Website Data), then reinstall using the steps above.
  • Android: Uninstall the PWA, clear Chrome cache (Settings > Privacy > Clear Browsing Data), then reinstall.
How do I update the app?

The app updates automatically whenever you open it and are connected to the internet. There is no manual update step. If you notice something out of date, close the app completely and reopen it to force a refresh.

Can I use the app offline?

Basic pages and previously viewed content are cached for offline access. However, live data such as session briefs, Shield updates, and ticker scores require an active internet connection. We recommend using the app online for the most current intelligence.

Content & features 03

What are the daily session briefs?

Session briefs are published before each major trading session. They summarise overnight developments, key levels, and what to watch for in the session ahead. Members receive these 24 hours before they become available to Explorer-tier users.

What is the Alpha Insights daily sequence?

The daily sequence is a structured series of research outputs published each trading day. It covers macro conditions, sector flows, sentiment shifts, positioning pressure, volatility, and more — building from broad context down to actionable instrument-level analysis. Edge and Elite members receive the full sequence.

What is Titan Shield?

Titan Shield is a live intelligence dashboard available to Elite members. It consolidates the day's analysis into a single view — covering macro regime, sector rotation, sentiment, positioning, and risk scoring across the full instrument universe. Shield updates after every pipeline run throughout the trading day.

How do I read the daily ticker analysis?

Each ticker page includes a multi-layer scoring breakdown, ethical screening status, quantitative overlays, and — for members — a daily read that interprets the current technical and fundamental picture. Navigate to any ticker from the screener or search bar, or browse the daily ticker reads published each evening.

When is content published?

Content follows the global trading session cycle. All times are approximate and may shift slightly with daylight saving changes.

BriefUTCLondonNew YorkSydney
Pre-Asia22:0022:00 / 23:0017:00 / 18:0008:00 +1
Pre-London06:3006:30 / 07:3001:30 / 02:3016:30
Pre-NY12:3012:30 / 13:3007:30 / 08:3022:30
Post-Close21:0021:00 / 22:0016:00 / 17:0007:00 +1

The full daily sequence and ticker reads are published during the Post-Close window.

Account & billing 04

How do I update my payment details?

Log in to your account and visit your Account page. Under the billing section, you can update your card details or switch payment method. Changes take effect on your next billing cycle.

How do I cancel my subscription?

You can cancel at any time from your Account page. Your access continues until the end of your current billing period. We do not offer partial refunds for unused time, but you will not be charged again after cancellation.

What is your refund policy?

We offer a full refund within 14 days of your initial purchase if you are not satisfied. After the 14-day window, subscriptions are non-refundable but you may cancel to prevent future charges. To request a refund, contact us at [email protected].

I forgot my password

Visit the password reset page and enter the email address associated with your account. You will receive a link to create a new password. If you do not receive the email within a few minutes, check your spam folder or contact support.

Still need a hand?

If your question isn't answered above, email the support desk. We read every message and reply as quickly as we can — Elite members get priority.

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